If the game just hangs while loading the game please be patient. An updated version of Citrix may also help (check for updates). There is a known incompatibility with this software and to play Subnautica you will need to uninstall Citrix and reboot your machine (off/on again) in order for Subnautica to load correctly. If the game crashes instantly, this is likely due to a couple of main issues.ġ) You may need to update your Video Card drivers (as described in this guide)Ģ) You may have Citrix workspace installed. You can try killing the igf圎M.exe process temporarily or downgrade your Intel graphics drivers, but please use caution and do so at your own risk! Please try the latest Intel Drivers for your GPU before downgrading. Unauthorized Access! Subnautica: Below Zero was denied access to its files by another process. If you see the following message in Subnautica, it might be due to igf圎M.exe: We have contacted Intel's support and provided detailed information about the issue, but have not heard back from them yet.
We do not have a complete list of affected systems and driver versions, but we believe it is related to Intel HD 5XX series graphics drivers. Please note that only certain systems with certain divers are affected by this issue. We are investigating all possible workarounds, but at the moment it looks like there won't be an easy fix for this issue. In our case it prevents us from saving and loading the game. It prevents games from writing or deleting files and folders inside the game's installation directory. The igf圎M.exe process permanently holds handles to all folders inside Steam's game library folder. We were able to reproduce the issue on one of our machines and have tracked the problem down to the igf圎M.exe process, which is part of Intel's graphics driver suite. We have noticed reports from various players stating that their games failed to save or load because of an issue with file system privileges.
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